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  1 0 You don't need a disk to reinstall the software: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3635378& But let's not start there. I would follow the steps outlined in the "Wireless Getting Started Guide" for your printer before doing anything else: http://h10032.www1.hp.com/ctg/Manual/c01441037.pdf Lee answered in Science & Technology about 1 year ago | Report 9 comments by sh, Lee, and sh… 0 0 Yes, I did that already. I went through the whole instruction manual, including the Troubleshooting section, but there is nothing that addresses this specific problem. sh commented about 1 year ago | Report 0 0 Okay... so the Wireless Network Test that you printed out from the printer, according to step 3 on page 5 of the document I linked to, indicated that there are no problems? And you can access the embedded web server (page 7) from your laptops just fine, but can't print anything from them? That would have been helpful to know. Lee commented about 1 year ago | Report 0 0 Yes, I printed out the Wireless Test, and it said there were no problems. Everything "passed" and our signal strength is "excellent." I accessed the EWS by typing the IPS I got off of the Wireless Test into my address bar, then went through a diagnostic which also did not find anything wrong. The only thing I could see that might be an issue was that the "passphrase" under "WPA-PSK Authentication" did not have enough characters to match our current WPA key, so I entered our current key there, and hit "apply." The page has now been trying to update and load for over two hours...with no success. So I don't know what's going on there. Or what else to try. Or even if that was the issue. sh commented about 1 year ago | Report 0 0 I would find the driver software using the first link I gave in my reply, and install that on one or both of the laptops. While it's probably true that nothing should have changed simply because you moved, going through the initial installation/auto-configure routine won't hurt and could resolve the issue. Lee commented about 1 year ago | Report 0 0 I don't really know, but maybe it is an issue with WPA compatibility? It is hard to know which parts are updated, but there is WPA and WPA2 I think. Maybe one part of your system is looking for WPA and the other WPA2? I'm just guessing here, because I had an issue with the two WPAs a little while ago. Just make sure your system is reading both. Kristin Bell commented about 1 year ago | Report 0 0 Lee--I was wondering that about the driver software, whether I should just reinstall. Do I need to uninstall the existing software or do I just install the driver etc. over it? It would be for a Mac OS X and the driver update/install for that looks pretty big--it's a full feature download.... Is that the best route? And Kristin--yes, I guess that is part of my question. I don't really understand the ins and outs of WPA. Maybe if there is an issue there it would get resolved by a driver install? sh commented about 1 year ago | Report 0 0 It's worth a shot to reinstall, not a foolproof fix by any means though. And yes, I think your best bet is to uninstall the existing drivers and then run the setup program. Out of curiosity, what happens on the laptops if you try to send a test page to the printer wirelessly? Anything? Nothing? Lee commented about 1 year ago | Report 0 0 Yeah, nothing!! It's weird. When I click on print from the File menu, the printer window comes up, asks if I want to print, I click Yes, and the window closes, as if to ready the computer to print, and then...nothing. Very odd. sh commented about 1 year ago | Report 0 0 Yes, I would uninstall everything completely, then reinstall with updated drivers, but IN THE ORDER that the manual says...sometimes it matters which part you install first. sometimes it also says to install first with a cord and then later do the wireless setup. Kristin Bell commented about 1 year ago | Report Enter your comment or ask a new question preview THIS IS A PREVIEW: Click "Post" to submit it or "Edit" to make changes. edit Please wait… This could take a minute if the tubes are clogged.

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  0 1 Can you ping the printer's IP address from one of the workstations? If not, then re-assign another IP address. If you can, then it's most likely a driver issue. Uninstall and reinstall the drivers, following the steps in the original documentation carefully. That usually only takes a few minutes, and it's well worth the time to experiment with it. Geni answered in Science & Technology about 1 year ago | Report Comment on this answer Enter your comment or ask a new question preview THIS IS A PREVIEW: Click "Post" to submit it or "Edit" to make changes. edit Please wait… This could take a minute if the tubes are clogged.

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