What can you do if a restaurant charged your credit card twice for a single visit and they refuse to respond to your requests to fix the error? for Questionland Seattle

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What can you do if a restaurant charged your credit card twice for a single visit and they refuse to respond to your requests to fix the error?

I ate at Jai Thai on Braodway 2 weeks ago and paid with my debit card. Two seperate charges showed up on my account for almost the same amount. I called them last Monday and got to speak to a "manager". He assured me he would "look into it". It had been almost a week so I decided to make a follow-up call. A man on the other end took my name and phone number and said "I'll call you back in 15 minutes." That was yesterday. Where do I gop from here?

that guy 76 asked in Other - Finance & Legal 11 months ago | Report

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Call you bank asap and report it. They should take care of it with few issues. You are their customer but jai thai isn't (probably).

Good catch,, btw.

Tom answered in Other - Finance & Legal 11 months ago | Report

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Is one of the charges listed as "pending"? Restaurants have to run your card first to create the charge slip, then have you add a tip and sign it. They submit the total amount to complete the transaction. It's possible for them to complete the transaction as a separate charge, leaving the pending charge. These eventually go away.

I had a similar situation about two weeks ago in a different restaurant on Capitol Hill. They tried running my card, but had trouble with their connection to the credit card processor. Eventually, they brought me an old-fashioned charge slip on which to add the tip and sign.

A few days later, I saw that I had four "pending" charges for the original bill amount, plus a completed charge for that amount plus the tip. The pending charges eventually disappeared.

Tom Sackett answered in Other - Finance & Legal 11 months ago | Report

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If there is an erroneous charge on your account, you can dispute the charge by calling your credit card company. The CC company will do a brief investigation and, if it doesn't find evidence to support the charge, issue a chargeback and credit your account.

Hopefully, this will solve the problem. However, if the CC company doesn't issue a chargeback, there are legal options that are worth looking into to get your money back, even for relatively small erroneous charges.

Sound Advocates PLLC answered in Other - Finance & Legal 11 months ago | Report

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Go back to the restaurant. If you want to get anyone's attention at a restaurant it's better to show up in person; phoning them won't get you anywhere. Bring any kind of documentation you can (e.g. bank statement). I'm not clear on whether it's a credit or debit card, but if it's a credit card, you should call the credit card company and ask them what to do.

Nim Chimpsky answered in Other - Finance & Legal 11 months ago | Report

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Well, I like a little mischief now and then -- Sounds to me like it's time to go back to jai tai -with a copy of your credit card statement in hand- and collect on that second meal you paid for. Put that copy in the bill folder thing instead of your credit card, and include a note explaining to the manager the situation like you did here and call it good for payment.

RacerX answered in Other - Finance & Legal 7 months ago | Report

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I had an issue with Jai Thai back in April where another customer's order was added onto my bill and they had to charge it back and do a second charge with the appropriate items on it. I figured out that the bill was wrong right away and the bartender/server did the chargeback right then, but it still took almost two weeks to come off my bank statement (it was a pending charge). I agree with both Nim and Tom- I'd call my bank right away, report the double charge and that the restaurant staff is not cooperating with you and then, if you still need their approval, go down to the restaurant in person (with as many records as you've got and hopefully not during a rush time).

Sphinx answered in Other - Finance & Legal 11 months ago | Report

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