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What's a fair price for overdraft fees?I work in a call center providing customer service for a bank, which is even less fun than it sounds. I get a ton of people who overdraw their account an unspeakable amount of times, and then complain about overdraft fees. The overdraft fees are generally $39, unless it's a first or second offense, in which case it's lower. Oftentimes, I will have people ask me why I'm charging them forty dollars when they only overdrew their account by three dollars. I'd like to be sympathetic to these people still, but the very next caller will ask me why I'm charging them forty dollars when they only overdrew their account by fifty dollars. A short while later, someone will have overdrawn their account by four hundred dollars, and will complain that I (me, personally) charged them two hundred dollars in overdraft fees. I find our charges excessive in many cases, but I feel most people aren't following their own logic very well. We charge the same fee whether the account is overdrawn one cent or a thousand dollars, and if we had some sort of weighted charge, it would certainly disproportionately screw over anyone who overdrew their account more than two hundred dollars. So what should banks charge for overdraft fees, provided they were looking to be fair, instead of making money? For the purposes of the question, assume the premise that overdraft fees are necessary to begin with. |
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